Acting QA Manager & Principal Software Engineer
Acting QA Manager (Concurrent with Principal Engineer Role)
• Developed and executed quarterly QA alignment plans bridging teams in the US and India, mapping stories and milestones to ensure synchronized progress toward shared goals • Introduced a structured UAT upgrade process, consolidating upgrades to a single day each month to reduce disruptions and unplanned QA demands • Established a weekly pre-upgrade review with CSMs, DevOps, and QA to validate readiness, resolve dependencies, and ensure smooth, predictable upgrade cycles
Principal Software Engineer Achievements
• Led complex, mission-critical customer migrations for CIS/MS-ISAC, FS-ISAC, and ND-ISAC, as well as DevOps migrations from AWS Commercial Cloud to AWS GovCloud for sensitive workloads • Architected and implemented mTLS (PKI) authentication for TAXII polling subscribers in CTIX, designing initial AWS NLB deployments and later optimizing with ALB for improved performance • Directed Project Lumberjack, standardizing logging across four enterprise products into a unified JSON format, streamlining production support and troubleshooting
Key achievements
• Established the first formal on-call support system for the US engineering team with follow-the-sun model • Championed AI integration by proposing and delivering MCP support for company products • Secured executive approval and funding for enterprise-wide logging standardization • Implemented OpsGenie escalation workflows and Jira handover procedures